Track Your Order
Enter your order number to see real-time updates on your delivery.
We'll send you email updates as your order progresses. Most orders arrive within 3–7 business days domestically and 7–14 days internationally.
Track Your Order
Enter your order number to see real-time updates on your delivery.
You'll also receive email updates as your order progresses.
Order Status
Order Number
Order Date
Delivery Status
Estimated Delivery
Tracking Number
View on Carrier SiteTracking Timeline
Order Confirmed
Your order has been received
Processing
We're preparing your order
Shipped
Your package is on its way
Out for Delivery
Your order is arriving soon
Delivered
Your order has arrived
Order Not Found
Please check your order number or contact us at candybarstore@gmail.com
Need Help?
Can't find your order or have questions about delivery?
Business Hours:
Tuesday–Thursday: 12 PM–6 PM
Friday: 12 PM–9 PM
Saturday–Sunday: 12 PM–6 PM
Online support available 24/7
Frequently Asked Questions
Find answers to common questions about tracking, delivery, refunds, and more. We're here to help.
How long does delivery take?
Domestic orders within Canada typically arrive in 3-7 business days. International orders to the USA, UK, Australia, and other countries usually take 7-14 business days. Delivery times may vary based on customs clearance and local carrier schedules. You'll receive a tracking number via email as soon as your order ships.
Can I change my delivery address?
Yes, we can help! If you need to change your delivery address, please contact us immediately or call +1 416-532-0123. Address changes must be made within 24 hours of placing your order. After that, your package may have already been shipped and changes won't be possible.
What if my order is delayed?
We understand how exciting it is to receive your candy! If your order hasn't arrived within the estimated delivery window, please reach out to our support team right away. Email us or call +1 416-532-0123 with your order number, and we'll investigate and work to resolve the issue promptly.
Do you offer refunds?
Yes! We offer a full refund within 30 days of purchase if the product is unopened and in original condition. If you received a damaged or incorrect item, we'll replace it or provide a full refund immediately. For refund requests or issues, please contact our support team with photos of the item and your order number.
How do I contact support?
We're here to help! Reach out to us in any of these ways: Email: candybarstore@gmail.com | Phone: +1 416-532-0123 | Hours: Tue–Thu 12 PM–6 PM, Fri 12 PM–9 PM, Sat–Sun 12 PM–6 PM (EST). We aim to respond to all inquiries within 24 hours.
Didn't Find What You Need?
Our support team is here to help with tracking issues, custom orders, or any questions about your delivery.
Business Hours
Tue–Thu: 12 PM–6 PM
Fri: 12 PM–9 PM
Sat–Sun: 12 PM–6 PM
Online: 24/7
Prefer to send a detailed message? Visit our contact form to share your inquiry.
Send a MessageResponse Times
We typically respond to emails within 24 hours. For large orders or custom requests, please allow 3-5 business days for fulfillment and additional communication.
How We Can Help
- • Order tracking and delivery updates
- • Bulk and custom order inquiries
- • Shipping and return questions
- • Product recommendations